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FAQ'S

Find Your Answers Here.

PRODUCTS & MATERIALS:


Mema’s Crafts products are 90% paper based and uses mostly recycled paper. We pride ourselves on not only creating beautiful, one-of-a-kind unique designs but doing so in a way that is respectful to the earth and encompasses the go-green initiative. Recycling keeps waste out of landfills by turning materials, such as glass and paper, into resources that can be processed into new things such as cards and home decor.




PURCHASING PRODUCTS:


To complete a purchase on the Website, you must add Product(s) to your shopping bag and click on the “Continue to Checkout” button to enter any information required to complete the purchase. You acknowledge that simply adding Product(s) to your shopping bag prior to completing your purchase at checkout does not guarantee that you may purchase those Product(s). If between adding a Product to the cart and completing the purchasing process, the Product inventory is exhausted, such Product will be automatically withdrawn from the order and you will not be responsible for making a payment for that Product.

Mema’s Crafts takes every precaution to ensure that the content, product descriptions, prices, and other information on the Website are as accurate as possible. However, Mema’s Crafts does not guarantee that information on the Website is complete and error-free. Mema’s Crafts may at any time change the content, product and descriptions, or other information on the Website, and/or any aspect of the Website, without prior notice. Mema’s Crafts also reserves the right to limit quantities of any product purchased by an individual customer, and to revise or terminate any special event, promotion, or special offer without advance notice.




PAYMENT METHODS:


Purchases made on website Memascrafts.com can be paid through credit card or PayPal.

Each purchase is handled with maximum security thanks to the use of the most advanced technological systems in the e-commerce field and coding systems (SSL) to protect your personal data and credit card information from non-authorized access.

Once the order is placed, you will receive a confirmation email containing your Order Number and summary of your purchase details.




PAYMENT PROCESSING:


We use third party vendors to process payment for Products purchased through the Website and Pay Pal (“Payment Processors”). Please review our Privacy Policy regarding collection of your payment or credit card information by Payment Processors. You acknowledge that we are not responsible for any error by the Payment Processor and, by submitting your payment for purchases on the Website, you authorize us, through the Payment Processor, to charge your payment or credit card accordingly.




SHIPPING:


Products purchased on Memascrafts.com are shipped out within 3 business days from placing the order.

Delivery times may be subject to delays in case of holidays; couriers do not deliver on 12/25, 12/26, 01/01 and weekends.

For orders placed through credit card, consider an extra working day for regular administrative checks to standard shipping times.

Due to the regulations applied by national authorities to try to contain the spread of Covid-19, standard delivery times may suffer some inconveniences.

Shipping costs vary; The cost will depend on weight of products.




RETURN POLICY:


Because of the nature of our products all sales are final unless received in a damaged or unusable condition. Please take a picture and contact us if you feel you should be given a refund. Customized or personalized items unfortunately are not returnable nor refundable.

Shipping charges are non-refundable. If approved for a refund damaged product must be returned in the condition they were received in their original packaging.




CONTACT:


If you are experiencing any problems, please use contact information below to submit the details about your problem or your request for support.

Email: memascrafts2@gmail.com

Phone: 1-817-375-0964
(if no answer please leave a number and we will contact you)




DISCLAIMER AND RELEASE:


You expressly understand, acknowledge, and agree that: (a) your access and use of the website is at your sole risk. The website and the products and content on the website are provided on an “as is” and “as available” basis. Mema’s Crafts expressly disclaim all warranties of any kind, whether express or implied; (b) Mema’s Crafts make no warranty that (i) the website will meet your requirements or be uninterrupted, timely, secure or error-free, (ii) the products that may be purchased or obtained from the website will be reliable or accurate, (iii) the quality of any product or other material obtained by you through the website will meet your expectations, and (iv) any errors in the website or its content will be corrected; (c) no advice or information, whether oral or written, obtained by you from Mema’s Crafts or through or from the website creates any warranty not expressly stated in these terms.





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